IT Support (Start Here)

The IT Service Desk at York College is your main contact point for all IT related incidents, requests and inquiries.

Telephone Services
All telephone support needs can be directed to the IT Service Desk via phone call or the IT Service Desk self service portal.

Self Service Applications
This web site is dedicated to many of the Self Service Applications supported by York IT. Visit often as changes are ongoing

Network Account / Email Form Update
As of February 1, 2013, you will no longer be required to fill out the web form that was part of this link in order to request an email account or a network ID.

Xerox Print Smart
Here you can find user guides, training videos and other useful information to get you started with your new Xerox Print Smart device

General IT Services
There are a variety of ways to get IT services. Walk-up, by phone or via self service portal are just some of the ways to get attention for your technology needs.

DegreeWorks Problems?
Use this form to report a problem with Degree Works. Do not provide any passwords, SS#'s or Student ID info

Security Awareness
The following information is critical to the security of everyone especially University data and personal security. Much of the information on this page comes from CUNY Central's security link at https://security.cuny.edu where there is additional and current data on the importance of being security aware when dealing with computing in general.

Onboarding
Onboarding is the process that fulfills necessary requirements in order to have everything you need for a successful start for work at York College. This is the IT section of onboarding and covers areas of interest necessary to connect with technology at York College.

Application Security Liaisons
This is a CUNYfirst web page dedicated to ASL's helpful information. Come here for a variety of helpful CUNYfirst security related information

iPad Support
Tablets are becoming more popular for everyday use at York College and the iPad is no exception. While these tablets are very straight forward to use there are security, configuration and support information that is very important for anyone who uses a tablet and connects to the York network for internet and mail access.

MyPassword
Self-Service Contact & Identity Management

Charging Stations
New Charging Stations Around Campus